FAQ
Everything you need to know about Mayi Accelerator
Mayi Accelerator stands out from traditional accelerators primarily due to its underlying protocol. While most accelerators still rely on IPsec or IKEv2, Mayi Accelerator fully adopts WireGuard, which has only 4000 lines of code (compared to over 600,000 lines for IPsec), resulting in transmission speeds increased by 3-5 times and significantly reduced battery consumption. Additionally, Mayi Accelerator's no-logs policy has been validated by an independent audit from Cure53, with the audit report fully publicly available, achieving both speed and security.
Mayi Accelerator provides native clients for all major platforms, supporting Windows 7 and later, macOS 10.14 and later, iOS 14 and later, Android 6.0 and later, as well as popular Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Mayi Accelerator offers detailed router configuration guides, supporting major router firmware such as Asus, Netgear, and OpenWrt, allowing for protection of all connected devices after a single configuration.
Mayi Accelerator provides a 30-day unconditional refund guarantee. If you are not satisfied with the service within 30 days of purchase, simply contact our support team via live chat or email at support@vpnjs.net. No reasons are necessary to request a full refund. Refunds are usually processed back to your payment account within 1-3 business days.
Mayi Accelerator has deployed over 3000 high-speed server nodes globally. Real-world testing indicates that the average latency when connecting to Asia-Pacific nodes is below 30ms, while North American nodes have a latency of about 80-120ms, with download speeds consistently reaching above 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Mayi Accelerator maintains stable and smooth connections even in complex network environments.
Mayi Accelerator's no-logs policy includes the following aspects: we do not log your original IP address, connection timestamps, accessed websites or domains, DNS queries, or bandwidth usage data. All servers operate in a pure RAM environment, automatically clearing data upon physical reboot. This policy has been rigorously reviewed by the internationally recognized security auditing firm Cure53, and the complete audit report is available on Mayi Accelerator's official website.
How do I configure Mayi Accelerator on my router?
Mayi Accelerator provides detailed router configuration tutorials supporting major router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps usually include: 1) Logging into the router's management interface; 2) Entering the acceleration client settings; 3) Importing the configuration file provided by Mayi Accelerator; 4) Entering your Mayi Accelerator account credentials. Once configured, all devices connecting to that router's WiFi will automatically obtain accelerator protection without the need to install the client on each device.
Can Mayi Accelerator be used to watch streaming content?
Yes, Mayi Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Mayi Accelerator regularly updates its server IP pool to ensure a stable streaming experience. However, please note that Mayi Accelerator does not encourage users to violate the terms of service of any streaming platforms.
Will using Mayi Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Mayi Accelerator has minimal impact on internet speed. In most cases, speed loss does not exceed 5-10% of your original bandwidth. In some situations, if your ISP throttles specific traffic (like video streaming or P2P), using Mayi Accelerator may actually increase your speed because the encrypted connection prevents the ISP's deep packet inspection (DPI) and traffic identification.
Does Mayi Accelerator support simultaneous connections on multiple devices?
Yes, the Mayi Accelerator Lightning Plan supports up to 6 devices online simultaneously, while the Premium Plan supports up to 10 devices. This means you can use accelerator protection simultaneously on your phone, computer, tablet, smart TV, and more without any additional fees. If you need to protect more devices, we recommend configuring Mayi Accelerator on your router, which will protect all devices in the household with a single setup.
How does Mayi Accelerator protect my security on public WiFi?
Public WiFi is a high-risk scenario for data theft by hackers. Once connected to Mayi Accelerator, all your internet traffic is transmitted through AES-256 encrypted connections, making it unreadable even if someone on the same WiFi network conducts a man-in-the-middle attack or sniffs your data. Mayi Accelerator also provides an automatic connection feature: when unsafe WiFi networks are detected, accelerator protection will be activated automatically.
Has Mayi Accelerator's no-logs policy been third-party verified?
Yes, Mayi Accelerator's no-logs policy has been independently audited by the internationally recognized security firm Cure53. The audit team thoroughly examined Mayi Accelerator's server infrastructure, codebase, and operational processes, confirming that Mayi Accelerator does not record any data that could identify users. The complete audit report is publicly accessible on Mayi Accelerator's official website.
Does Mayi Accelerator support Linux systems?
Yes, Mayi Accelerator offers a native command-line client for Linux, supporting major distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and Kill Switch.
Does Mayi Accelerator offer static IP addresses?
Yes, the Mayi Accelerator Premium Plan includes a dedicated static IP address. A static IP is particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, or avoiding captcha challenges triggered by frequent IP changes. The static IP is exclusively assigned to you and will not be shared with other users.
How can I ensure that Mayi Accelerator does not leak my IP address?
Mayi Accelerator features comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IPs through WebRTC interfaces; and IPv6 leak protection safeguards IPv6 traffic. You can use built-in leak testing tools in the Mayi Accelerator client or visit third-party testing websites to verify your protection status.
Can Mayi Accelerator handle internet interference?
Mayi Accelerator's custom obfuscation protocol disguises accelerator traffic as ordinary HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In environments with strict network restrictions, Mayi Accelerator's obfuscation mode can help users keep a stable connection to the free internet. However, please note that Mayi Accelerator advocates responsible accelerator use in accordance with local laws and regulations.
What payment methods does Mayi Accelerator support?
Mayi Accelerator supports a variety of secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, as well as cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide an extra layer of anonymity. All payment channels are processed through PCI DSS-certified secure gateways to ensure your payment information remains safe.
In which regions does Mayi Accelerator operate servers?
Mayi Accelerator has deployed over 3000 servers in more than 80 countries and regions. Major coverage areas include North America (over 30 cities in the United States, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does Mayi Accelerator provide browser extensions?
Yes, Mayi Accelerator offers browser extensions for Chrome and Firefox. The browser extensions operate lightweightly, encrypting traffic only within the browser (without affecting other applications). They are particularly suitable for scenarios that require quick IP location changes, such as cross-border shopping price comparison. The browser extensions also include built-in WebRTC leak protection and ad-blocking features.
How can I contact Mayi Accelerator's customer support team?
Mayi Accelerator provides multiple customer support channels: 1) 24/7 live chat — access the Mayi Accelerator website to chat with customer service in real time, with an average response time of no more than 2 minutes; 2) Email support — send an email to support@vpnjs.net, typically receiving a response within 24 hours; 3) Help center — contains hundreds of detailed tutorials and troubleshooting guides. Our customer service team provides bilingual support in both English and Chinese.
How does Mayi Accelerator's ad-blocking feature work?
Mayi Accelerator Lightning and Premium Plans come with built-in ad-blocking and malicious site protection features. This feature operates at the DNS level, maintaining a domain blacklist with over 1 million rules to block loading of ad trackers, malicious domains, and phishing sites before they reach your device. This method is more effective than traditional browser ad-blocking plugins, as it prevents unnecessary connection requests at the network layer.